Cookie Policy
Effective date: 1 June 2026
What are cookies?
Cookies are small text files stored on your device when you visit a website. They allow the site to remember information about your visit — such as whether you are signed in — so you do not have to re-enter it each time.
Cookies TruePro uses
TruePro sets only the cookies necessary to operate the platform securely. We do not use advertising or tracking cookies.
Session cookie
Name: _session_id
Purpose: Keeps you signed in while you navigate the platform. Without this cookie the site cannot remember your login between pages.
Duration: Deleted when you close your browser (session cookie).
Type: Strictly necessary.
CSRF protection token
Name: authenticity_token (stored in the session)
Purpose: Protects against cross-site request forgery attacks by verifying that form submissions originate from TruePro.
Duration: Session.
Type: Strictly necessary.
Remember me
Name: remember_user_token
Purpose: If you tick "Remember me" on sign-in, this cookie keeps you logged in for up to 30 days without re-entering your password.
Duration: 30 days.
Type: Functional.
Analytics and advertising
TruePro does not currently use analytics cookies (such as Google Analytics) or any advertising or tracking cookies. If this changes, this policy will be updated and you will be notified.
Third-party cookies
TruePro does not embed third-party content (social media widgets, video players) that sets cookies.
Cookie consent
South Africa's Protection of Personal Information Act (POPIA) requires transparency about personal information processing, including cookies. Because TruePro uses only strictly necessary and functional cookies — and no tracking or advertising cookies — a consent banner is not required under current SA law. If you object to the use of functional cookies, you can disable cookies in your browser settings; however, this will prevent you from signing in to TruePro.
How to manage cookies
You can control or delete cookies through your browser settings. Instructions for common browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Edge: Settings → Cookies and site permissions → Cookies
Note that deleting or blocking cookies will sign you out of TruePro and may affect the platform's functionality.
Contact
For questions about this policy, contact our Information Officer at privacy@truepro.co.za.