Homeowner Help Centre
Step-by-step guides for finding pros, posting jobs, paying safely, and resolving issues.
How TruePro works
How to post a job request
Understanding quotes
Accepting a quote and paying safely
Tracking your job
Confirming completion
How to report an issue
How reviews work
Account settings
My account has been locked
Frequently asked questions
Understanding your Certificate of Compliance
Your saved addresses
Address privacy
Downloading your invoice or receipt
Completing a draft job request
Your self-service portal
Review submission window
Uploading photos and videos as evidence
Requesting a copy of your personal data (POPIA)
How to search for and browse verified pros
Wondering what it should cost?
Browse our Trade Cost Guides for typical price ranges on plumbing, electrical, roofing, painting, and more.
Are you a tradesperson?
Visit the Pro Help Centre for guides on registration, quoting, job management, and getting paid.