Account settings

Your TruePro account settings let you update your contact details, manage notifications, and keep your addresses organised. This article explains how to make common changes to your account.

Changing your email address

1. Log in and click your name or profile icon in the top right.
2. Select Account settings.
3. Click Edit next to your email address.
4. Enter your new email and your current password to confirm.
5. A verification link will be sent to your new email. Click it to complete the change.

Cellphone verification

Your cellphone number is used to receive SMS notifications and to verify your identity. If you need to update it:

1. Go to Account settings and click Change cellphone number.
2. Enter your new number in the format 0XX XXX XXXX.
3. An OTP (one-time pin) will be sent to your new number. Enter it to confirm.

Your verified number is not shared publicly — it is only used for TruePro notifications and, once you accept a quote, shared with your chosen tradesperson so they can reach you to schedule the work.

Identity verification

Every Pro on TruePro has their ID verified — it's how we make sure you know exactly who is coming to your property. Verifying your own identity is optional, but we encourage it: a verified customer photo tells a Pro who they're meeting before they agree to visit your address, which helps them feel comfortable confirming your job — especially useful in a country where that kind of trust matters. It also unlocks higher limits: until you're verified, each job post is capped at 3 quotes instead of 5, and you're limited to 4 job requests in total.

To verify your identity, go to Account settings and find the Identity verification card. You'll need three things, submitted together:

• Your SA ID number
• A clear photo or scan of your ID document (ID book, ID card, or passport)
• Two photos of your face — a plain selfie (this becomes your profile picture) and a selfie holding your open ID document next to your face

We review submissions within 1 business day. Only your verified status is ever shown to Pros — never your ID number or the documents themselves. You'll also be prompted for this the first time you post a job, as an optional last step — feel free to skip it there and do it later from Account settings instead.

Notification preferences

You can choose how TruePro contacts you for different types of updates:

• Email notifications — new quotes, job status changes, resolution case updates, review reminders.
• SMS notifications — appointment confirmations, technician en route alerts, payment released.

To change your preferences, go to Account settings and select Notifications. We recommend keeping all notifications on so you do not miss time-sensitive events like the 2-business-day payment release window.

Saved addresses

You can save multiple addresses to your account — your home, a rental property, a business address, or any other site where you regularly need work done. Saving addresses makes it faster to post jobs because you can pick from your list instead of typing the address each time.

To manage your saved addresses, click Addresses in the navigation menu. From there you can:

• Add a new address (label, street address, suburb, city, province)
• Set one address as your default — it will be pre-selected on the job request form
• Edit or remove any saved address

Removing a saved address does not affect any previous jobs recorded at that address — historical records are kept.

When posting a job, select from your saved addresses in the Job location dropdown, or choose "Enter a different suburb" to type one in manually.

Your personal data (POPIA)

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to request a copy of the personal data TruePro holds about you. You can do this yourself — no need to contact support:

1. Go to Account > My data (or visit legal/privacy and follow the link in the "Data access requests" section).
2. Click Send me my data. Your full data export is emailed to your registered address within minutes.

The export includes your account details, all job requests, reviews, pro profile data (if applicable), and notification history, in JSON format. If you wish to request deletion of your account data, email privacy@truepro.co.za.

Add TruePro to your home screen

TruePro works as an installable app on Android and iOS — you do not need to download anything from an app store. When you visit TruePro in your mobile browser while signed in, you may see a banner at the bottom of the screen: "Add TruePro to your home screen". Tap Add to install it. Once installed, TruePro opens like a native app without the browser address bar.

On iOS (Safari), tap the Share icon and then Add to Home Screen if the banner does not appear automatically.

Changing your password

1. Go to Account settings and click Change password.
2. Enter your current password, then your new password twice.
3. Your password must be at least 7 characters. There's no need for symbols or capital letters — a memorable phrase is just as secure, and easier to remember. We check it against known data breaches, so if you see an error saying your password has been exposed before, just pick a different one.
4. Click Save. You will be logged out of all other devices.

If you have forgotten your password, use the "Forgot password" link on the login page to reset it via email.