My account has been locked
If you see the message "Your account has been locked for admin review" when you try to sign in, your account has been temporarily restricted while our team investigates an issue.
What this means
Account locks are placed by our admin team when we need to review an account for security or safety reasons. This can happen for several reasons, including suspicious activity, a report from another user, or a precautionary measure following an unusual pattern on your account. It does not necessarily mean you have done anything wrong.
What to do
- Contact our support team. Email us at support@truepro.co.za and include your registered email address and a brief description of what happened when you tried to sign in.
- Allow 1–2 business days for review. Our team will investigate and contact you by email with an outcome. Most reviews are resolved within one business day.
- Do not create a new account. Creating a second account while your first is under review may result in both accounts being permanently closed.
If you believe this is a mistake
Account locks are always reviewed by a human. If you believe your account was locked in error, tell us in your support email and we will prioritise your case. We aim to resolve all contested locks within 24 hours.