Skip to main content

Privacy Policy

Effective date: 1 June 2026 | POPIA compliant

1. Who we are

TruePro Tech (Pty) Ltd is the responsible party for personal information collected through the TruePro platform, as defined under the Protection of Personal Information Act, 2013 (POPIA).

2. Information we collect

  • Registration data: name, email address, cellphone number, SA ID number (tradespeople), company details
  • Service data: job descriptions, location (suburb), photos uploaded in connection with jobs
  • Financial data: bank account details (tradespeople), Ozow transaction references
  • Communications: messages exchanged through the platform, notifications sent

3. Why we collect it

We collect personal information to: operate and improve the platform; process payments; verify tradespeople's identities; comply with legal obligations; and prevent fraud.

4. Who we share it with

  • Ozow: for payment processing and payouts (subject to Ozow's privacy policy)
  • Twilio: for WhatsApp notifications (subject to Twilio's privacy policy)
  • Law enforcement: where required by law or court order

We do not sell your personal information to third parties.

5. Your POPIA rights

You have the right to: access personal information we hold about you; request correction of inaccurate information; request deletion of your personal information (subject to legal retention requirements for financial records); object to processing; and lodge a complaint with the Information Regulator.

6. Data access requests

To request a copy of your personal data, use the self-service data export (sign in required) or email privacy@truepro.co.za. Your data will be emailed to your registered address immediately.

7. Data deletion requests

You may request deletion of your account and personal data. Financial records (invoices, payment history) are retained for 5 years in accordance with the Tax Administration Act. After deletion, your name, email, and contact details will be anonymised; financial records will reference an anonymised account ID only.

8. Data retention

We retain personal information for as long as your account is active, plus 5 years after closure for financial record purposes, or as required by law.

9. Security

We apply industry-standard security measures including encrypted storage, access controls, and TLS encryption in transit. SA ID documents and selfies are stored securely and accessible only to authorised staff for verification purposes.

10. Email tracking in quotes and invoices

Quote and invoice emails sent to you by a pro on the platform include an invisible tracking pixel and tracked payment links. This lets the pro see whether their quote or invoice has been opened and whether a payment link has been clicked, so they know when to follow up with you — the same way most business quoting and invoicing tools work. We record only the fact and time that an email was opened or a link was clicked; we do not track your activity elsewhere or share this information with anyone other than the pro who sent the quote or invoice.

11. Cookies

TruePro uses only strictly necessary and functional cookies. We do not use advertising or tracking cookies. For full details, see our Cookie Policy.

12. Contact us

Information Officer: TruePro Tech (Pty) Ltd
Email: privacy@truepro.co.za

Customer profile