How to post a job request

Posting a job on TruePro takes about two minutes. You describe what you need, where you are, and when you need it — then verified tradespeople in your area send you quotes. You do not need to call anyone or share your number publicly.

Step-by-step guide

You don't need to sign in or create an account first — the whole form is one continuous page, and if you're new to TruePro, creating your account happens automatically as part of it (see the contact-details step below). Already signed in? Everything about your account is skipped automatically and you go straight to describing the job.

1. Select a trade category. Choose the type of work you need — for example, Plumbers, Electricians, or Tilers.
2. Choose a subcategory. Narrow it down so pros who specialise in exactly that work see your job. For example, under Plumbers you might choose "Burst pipe" or "Geyser replacement".
3. Describe the work. Write a clear description of the problem or job. The more detail you give, the more accurate the quotes you receive will be. Mention anything unusual — for example, "the geyser is in the ceiling" or "there is no access from outside". For some job types you'll also see a couple of quick extra questions below the description (for example, "Location of the burst pipe") — answering these helps pros quote accurately without having to message you first.
4. Set the urgency. Choose Emergency (within 24 hours), Urgent (within 1–3 days), This week (within 7 days), or Flexible. Emergency and urgent jobs are highlighted to pros and attract faster responses.
5. Add your location. Start typing your suburb or town and pick it from the suggestions (or enter your post code if you're in the UK) — we'll confirm the suburb, city and province before you continue, so you can fix it on the spot if it's not quite right. Then enter your street address on the next screen. Your suburb is used to match you with nearby tradespeople — your full street address is only shared with the pro you accept.
6. Tell us who you are, then confirm your email and cell number. New to TruePro? You'll enter your name, then your email address — we'll text/email you a short code to type straight back in, right there on the same page (no need to go check your inbox and come back). Then your cellphone number, verified the same way with a one-time SMS code. Both are required so your job never reaches pros without a real, contactable person behind it — but everything stays on this one page throughout, and a typo in either one is just a case of editing the field again before you continue. If the email hasn't arrived after a couple of minutes, check your spam/junk folder before clicking "Resend code" — resending sends you that same code again rather than a new one, so an email that was already on its way will still work. Already signed in with both your email and cellphone verified? This whole step is skipped entirely.
7. Add photos and answer a few quick questions (all optional). Photos help pros quote accurately. You may also see a few short follow-up questions generated based on your description — answering these (or skipping them) takes a few seconds and, again, means fewer back-and-forth messages before you get a quote.
8. Review and submit. Check everything looks correct, then submit.

Already have a TruePro account (as a customer or as a registered pro) under the email address you type in? No problem — we'll recognise it and let you carry on as that account, either with the same emailed code or, if you'd rather, your existing password. You'll never end up with two separate accounts by mistake.

What happens next

Your job goes to pros automatically a few minutes after you finish (or stop actively working on) the form — there's no separate "send" button to click. Once it's posted, verified tradespeople who cover your category and area can send you a quote. Up to five pros can quote on a single job — after that, the job is closed to new quotes. You will receive an email and SMS notification each time a new quote arrives.

On the confirmation screen, your description has usually been tidied up automatically — folding in your answers to the follow-up questions into one clear paragraph, so Pros get the full picture without having to piece it together themselves. It's shown in an editable box: feel free to change anything before your job goes live, whether that's fixing something the tidy-up got wrong or just adding a detail you thought of afterwards. Click "Save changes" to keep your edit.

On the confirmation screen you'll also see a rough guide estimate for typical jobs like yours, shown as a price range (for example "R2,400–R3,200") — this is generated automatically from standard trade rates, not a real quote, and is always clearly marked as such. A Pro's actual quote is what counts; the guide estimate is just there to give you a sense of what to expect while you wait. Spotted something missing, or something listed you don't actually need? While your job hasn't gone out to Pros yet, you can adjust the line items right there — add one from the list, change a quantity, remove one, or edit the notes underneath — so Pros see an accurate starting point. Once your job goes live a few minutes later, this becomes read-only — and it stays visible on your job's page too, so you don't lose it once you move on from the confirmation screen. It's tucked behind a "Show AI guide estimate" toggle once your first real quote arrives, so it doesn't get in the way of comparing real prices. You'll also see a "check back in" message telling you roughly when to expect your first real quote.

A job stays open for quotes for 5 days. If it expires before you've received enough quotes, you can resubmit it from the job page — this pre-fills a new request with the same details so you don't have to start over.

At the end of the form you'll land on your "Your Job" page — tap "Next" to see what's next: download the app, verify your identity (ID number, ID document, and a couple of selfies), or just send the request as is. It's genuinely optional and you can skip it, but it does help: a verified photo tells Pros who they're meeting before they agree to visit your address. If you skip it, we'll send you a one-off reminder about 90 minutes later. You can always do it any time from Account settings — see Identity verification.

Note: until your ID is verified (not just submitted — an admin needs to approve it), each of your job posts is limited to 3 quotes instead of 5, and you're limited to 4 job requests in total. Verifying unlocks the full 5-quote limit and lifts the request limit — including on requests you've already posted.

Posting the same job to multiple sites

If you manage more than one property — for example, a home and a rental, or several commercial sites — you can post the same job request to all of them at once without filling in the form multiple times.

1. Save your property addresses under Addresses in the top navigation (or at My Profile → Saved Addresses).
2. From the My Jobs page, click Post to multiple sites.
3. Fill in the service type, description, and urgency once.
4. Tick the addresses that need this work.
5. Click Post to selected sites. Each address generates its own independent job request with separate quotes and payment.

You can track all the jobs from a bulk submission together on the confirmation page, and individually from your My Jobs list.

Tips for a good job post

• Include a photo if you can — it helps tradespeople give you a more accurate price.
• You can also attach a short video (MP4 or MOV, up to 90 seconds, up to 100 MB) — useful for showing something in action, like a noise, a leak, or a fault that's hard to capture in a photo.
• Be specific about the problem, not just the symptom. "Water leaking under the sink from the waste pipe joint" is more useful than "leaking pipe".
• If you already have parts or materials, mention it so pros can account for that in their quotes.