Payment dashboard and payment status

The payment dashboard gives you a real-time view of all funds you have earned through TruePro — both those currently awaiting release and those that have been paid out. Go to Payments in your navigation to open it.

Funds awaiting release

The "Awaiting release" section shows jobs where the homeowner has paid but the funds have not yet been released to you. The total balance is shown at the top right of the page.

Funds are held until:

• The homeowner confirms that the job is complete, OR
• The automatic release period expires without an issue being reported (2 SA business days after the job is marked complete), OR
• An admin resolves a case in your favour

Understanding payment statuses

• Held — payment received, waiting for job completion confirmation or the auto-release period.
• On hold — a manual hold has been placed by the TruePro team, usually because of an issue or fraud investigation. Contact support if you believe this is in error.
• Released — funds have been paid out to your bank account.

Payout history

The "Payout History" section lists all released payments. Each row shows the job type, the release date, the reference number, and an invoice link. Use this section to reconcile your bank account against TruePro payments.

Invoice status

Each released payment row shows the status of the associated invoice: "Invoice pending" if the invoice has not yet been marked as sent and paid, or "Invoice paid" once both actions are complete. See the Invoice management guide for details.

Export to CSV

Click Export CSV at the top of the payments page to download a full record of your payments in spreadsheet format. This is useful for your accountant or for end-of-year tax records.