Uploading photos and evidence

Photos are your most important protection on TruePro. They show what you found when you arrived, what you did during the job, and what the completed work looks like. If a customer reports an issue, your photos are the primary evidence the TruePro admin team will use to make a decision. Take photos at every job, every time — no exceptions.

Why photos matter

A photo taken through TruePro is automatically time-stamped and linked to the job record. This means it cannot be altered or backdated. A customer cannot claim the work was not done if you have time-stamped photos showing the completed installation. Conversely, if you cause accidental damage, arrival photos showing the pre-existing condition protect you from false claims.

Arrival photos

The first thing you do when you arrive — before touching anything — is photograph the work area as you find it. This might show:

• An existing leak or damage that was already present.
• The old component before replacement.
• The access conditions (tight spaces, hazards, obstructions).

Work-in-progress photos

Photograph anything that will be hidden or inaccessible once the job is complete. Examples:

• Pipework connections inside walls or ceilings before closing them up.
• Electrical wiring before covering with conduit or casing.
• Foundation or substrate work before tiling or rendering.

Completion photos

When the work is done, take multiple photos showing:

• A wide shot of the full work area.
• Close-ups of key components, fittings, or connections.
• Anything the customer will interact with daily — a tap, a panel, a geyser, a fitting.

Supported file formats and size limits

• Photos: JPEG, PNG, HEIC — maximum 20 MB per file.
• Videos: MP4, MOV — maximum 100 MB per file.

Most modern smartphone cameras produce files well within these limits. If you are on a slow data connection, upload photos while you are still at the property rather than waiting until you are back at the office — the upload can run in the background while you write your completion note.

Tips for good photos

• Make sure there is enough light — turn on a torch or work light if needed.
• Keep the camera steady and focused on the key detail.
• Include something for scale — a hand, a tool, or a known object near the work.
• More photos is better than fewer. There is no limit to how many you can upload.